Letters of complaint are a part of everyday working life. We all receive them. Some are justified and others are not. Either way, they have to be answered. The first letter is the most important. It can 'nip the problem in the bud' or lead to years of legal complications.

Let me help you to reply in a sensitive and effective manner so that both parties achieve a positive outcome.

You may, however, wish to write a letter of complaint. Perhaps you feel you have been treated unfairly and want to make sure your concerns receive a fair hearing. That can be difficult, especially when you are emotional and physically distraught over an issue. It could be simply that a product did not work or much more serious such as sexual harassment, discrimination or losing your job.